Front Office Supervisor

Job Title:                               Front Office Supervisor                                 
Reports To:                           Clinic Administrative Director                      
FLSA Classification:            Non-exempt   
Date:                                      June 29, 2016
Revision Date:                     September 9, 2019

Job Summary:

This position serves as the primary support person for the Clinic Administrative Director in the supervision of all non-clinical departments to include patient care coordinators, medical receptionists, work comp, prior authorization. The Front Office Supervisor will be responsible for ensuring efficiency in workflow and attention to detail in organizing, planning and completion of day to day non-clinical operations for all COSM clinic locations.  The position will be the primary day to day contact for COSM physicians and administrative staff in the non-clinical operations of all clinics.  Position will be a .6 working front office float role and a .4 administrative role.

Essential Duties & Responsibilities:

  • Responsible for positive workplace culture, engagement and teamwork within non-clinical departments

  • Accountability for managing daily non-clinical staff scheduling and resource management based on clinic need and patient volume

  • Responsible for non-clinical staff hiring & performance management with support of Clinic Administrative Director

  • Accountable for a positive patient experience for all patients at COSM locations

  • Manage physician templates & scheduling

  • Intra-departmental communication; “Go-to” person for day-to-day issues in the non-clinical departments

  • Maintains accountability for current department policies & procedures with support of Clinic Administrative Director

  • Management of supplies for front desk areas

  • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent

  • Other duties as assigned

Skills and/or Qualifications (not limited to):

  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail

  • Excellent written and verbal communication skills

  • Demonstrate proactive approaches to problem-solving with strong decision-making capability

  • Reacts well under pressure

  • Highly resourceful team-player, with the ability to also be extremely effective independently

  • Effective management if interpersonal, communication issues with high degree of professional communication through support and response as appropriate

  • Forward thinker, who actively seeks opportunities to improve processes and efficiencies and proposes solutions

  • Motivation – Sets and achieves challenging goals

  • Strong customer service focus

  • Quality – Demonstrates accuracy and thoroughness

  • Quantity – Completes work in a timely manner

  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals

  • Ethics – Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

  • Adaptability – Adapts to changes in the work environment

  • Diversity – Shows respect and sensitivity for cultural differences.

  • Knowledge of HIPAA guidelines and regulations

  • Effective time management

  • Confidence to speak up and provide feedback as appropriate to be successful in completion of responsibilities

  • Strong emotional intelligence and relationship builder

Physical Requirements:

  • Ability to lift and/or carry up to fifty (50) pounds

  • Keen sense of eyesight and hearing

  • Ability to stand or sit for an extended period of time

  • Ability to use hands and fingers to handle, or feel, talk or hear

Education and/or Experience:

  • High School Diploma or G.E.D. required

  • Post-secondary education strongly preferred

  • Front desk, registration, scheduling experience; healthcare preferred

  • Strong work tenure: three to five years of experience in a front desk/registration role

  • Experience in active involvement in improvement projects with teams and individuals

  • Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat


Please email Ryan Smith.